BIC Pay Terms & Conditions
Terms and Conditions of BIC Pay
1.Definitions
BIC means Bahrain International Circuit Company W.L.L., a limited liability company incorporated and registered in the Kingdom of Bahrain under commercial registration number 50577.
BIC Pay means the closed-loop payment system made available by BIC for use solely in connection with the Event in accordance with these Terms and Conditions.
BIC Pay Card means a physical contactless RFID/NFC card issued by or on behalf of BIC to use for the purposes of making payments to Participating Merchants through BIC Pay during the Validity Period.
BIC Pay Station means any location at the Venue designated by BIC from time to time at which BIC Pay related services are made available to Cardholders.
BIC Pay Team means the personnel designated by or on behalf of BIC from time to time to provide support and assistance to Participating Merchants and Cardholders in connection with BIC Pay.
Cardholder means any individual to whom a BIC Pay Card is issued in accordance with these Terms and Conditions.
Event means the Formula 1 Gulf Air Bahrain Grand Prix in Malaysia 2026, held at the Venue.
Expiry Time means 8:30 PM (UTC+8) on 4 October 2026.
Festipay means Festipay Zrt., a private company limited by shares, incorporated and registered in Hungary under commercial registration number Cg.01-10-048644.
Participating Merchant means a merchant operating within the Venue during the Validity Period that has been authorised by or on behalf of BIC to accept BIC Pay as a form of payment.
RM means Malaysian Ringgit.
Terms and Conditions means these terms and conditions governing the issue and use of BIC Pay, as amended from time to time in accordance with their terms.
Validity Period means the period during which BIC Pay is intended to be available for use in connection with the Event, commencing at 2:30 PM (UTC +8) on 1 October 2026 and ending at the Expiry Time.
Venue means Sepang International Circuit, Malaysia.
2. Acceptance of these Terms and Conditions
2.1 Any person (including any Cardholder) who obtains, tops up or uses a BIC Pay Card agrees, by doing so, to be bound by these Terms and Conditions.
3. Nature and Use of BIC Pay
3.1 BIC Pay is made available solely in connection with the Event and may only be used in accordance with these Terms and Conditions to make payments to Participating Merchants during the Validity Period.
3.2 A BIC Pay Card is not a credit card or debit card and may not be used for general-purpose payments, withdrawals or transactions outside the Venue.
4. BIC Pay Card Issuance, Fees and Validity
4.1 Subject to availability and these Terms and Conditions, BIC Pay Cards may be obtained at designated BIC Pay Stations during the Validity Period.
4.2 BIC may refuse to issue a BIC Pay Card for security, technical, operational or legal reasons.
4.3 A non-refundable issuance fee of RM10 is payable for each BIC Pay Card. For the avoidance of doubt, this issuance fee does not form part of the BIC Pay balance and may not be used to make payments to Participating Merchants through BIC Pay.
4.4 A BIC Pay Card may be used after it has been issued and successfully topped up in accordance with these Terms and Conditions.
4.5 Each BIC Pay Card may only be used during the Validity Period and will automatically cease to be valid for use at the Expiry Time. Any unused BIC Pay balance remaining after the Expiry Time will be dealt with in accordance with clause 9 (Refund of Unused BIC Pay Balance).
5. BIC Pay Card Top-Up and Balance Limit
5.1 The maximum BIC Pay balance that may be held in respect of a BIC Pay Card at any given time is RM500.
5.2 A BIC Pay Card may be topped up more than once during the Validity Period, provided that the BIC Pay balance does not exceed RM500 at any given time.
5.3 Subject to clause 5.4 (BIC Pay Card Top-Up and Balance Limit), top-ups may be made at designated BIC Pay Stations using such payment methods and currencies as BIC may accept from time to time.
5.4 Where BIC accepts a top-up in a currency other than RM:
(a) the amount will be converted into RM at the exchange rate communicated or displayed at the relevant BIC Pay Station at the time the top-up is made; and
(b) the resulting BIC Pay balance will be denominated and recorded in RM,
provided, however, that the person making a top-up shall be responsible for reviewing the exchange rate before completing the top-up and shall by completing the top-up, be deemed to have agreed to the exchange rate applied.
5.5 No fee shall be charged by BIC for making a top-up. Any fee, charge or other amount imposed by a bank, card issuer, payment service provider or foreign exchange provider in connection with a top-up is the sole responsibility of the person making the top-up.
5.6 BIC may refuse or delay a top-up:
(a) for security, technical, operational or legal reasons; or
(b) if accepting the top-up would result in the applicable balance limit being exceeded.
6. Using BIC Pay
6.1 Subject to these Terms and Conditions, a BIC Pay Card may be used to make payments to Participating Merchants, provided that the BIC Pay balance is sufficient to complete the relevant transaction.
6.2 Where the payment terminal functionality permits, the amount payable for a proposed transaction will be displayed. The person using the BIC Pay Card is responsible for verifying that the amount payable is correct before presenting the BIC Pay Card to complete the transaction. By presenting a BIC Pay Card for payment, the person using the BIC Pay Card is deemed to have authorised the transaction. Once the transaction is accepted through the BIC Pay system, the relevant amount will be deducted from the BIC Pay balance.
6.3 The remaining BIC Pay balance may be displayed on the relevant payment terminal or may be checked at designated BIC Pay Stations.
6.4 BIC Pay may process transactions offline if connectivity is unavailable or if otherwise required for operational reasons. Any transactions processed offline may be synchronised with the BIC Pay system at a later time.
6.5 Any dispute, controversy or claim relating to goods or services purchased from a Participating Merchant using BIC Pay, including any request for a return, cancellation or other remedy, must in the first instance be raised with the relevant Participating Merchant.
6.6 If the Participating Merchant is unable to void a transaction through the BIC Pay system, the matter may be referred to the BIC Pay Team, who may liaise with the Participating Merchant and provide reasonable assistance in facilitating processing and resolving the matter. For the avoidance of doubt, BIC and the BIC Pay Team do not determine the Cardholder’s entitlement to any return, cancellation or other remedy in respect of goods or services supplied by a Participating Merchant.
6.7 Where a Participating Merchant agrees that a transaction paid for using a BIC Pay Card should be voided, the transaction may be voided only where permitted by the functionality of the BIC Pay system. If the void is successfully processed before the Expiry Time, the amount of the voided transaction will be credited to the BIC Pay balance associated with the relevant BIC Pay Card.
6.8 No transaction may be voided through the BIC Pay system after the Expiry Time.
6.9 For the avoidance of doubt, the foregoing does not affect a Cardholder’s right to request a refund of any unused BIC Pay balance in accordance with clause 9 (Refund of Unused BIC Pay Balance).
7. Checking BIC Pay Card Balance and Transaction Records
7.1 The BIC Pay balance associated with a BIC Pay Card may be checked at designated BIC Pay Stations.
7.2 Any BIC Pay balance displayed or communicated to a Cardholder is based on the information recorded in the BIC Pay system at the relevant time. This may not reflect transactions that have not yet been processed, recorded or synchronised within the BIC Pay system (including any transactions that have been processed offline).
7.3 BIC may correct or adjust the BIC Pay balance or transaction records to reflect any valid transaction, refund, cancellation, system error, duplicate transaction or fraud.
7.4 Subject to applicable law, the records maintained in the BIC Pay system will be used as evidence of the BIC Pay balance and transaction history associated with a BIC Pay Card, except in the case of manifest error, system error, duplicate transaction or fraud.
7.5 Cardholders are encouraged to retain all top-up receipts and other records relating to their use of BIC Pay until all transactions and refunds (including any refund of unused BIC Pay balance) have been completed.
8. Lost, Stolen or Damaged BIC Pay Cards
8.1 Each Cardholder shall be solely responsible for safeguarding their BIC Pay Card. BIC does not guarantee that a lost, stolen or damaged BIC Pay Card can be identified, cancelled and replaced, or that any BIC Pay balance associated with it can be recovered or transferred.
8.2 If a BIC Pay card is lost, stolen or damaged, the Cardholder may, subject to availability and these Terms and Conditions, request a replacement BIC Pay Card and the transfer of any verified unused BIC Pay balance associated with the original BIC Pay Card at a designated BIC Pay Station, provided, however, that:
(a) BIC may require the Cardholder to provide such information and evidence as BIC considers necessary to verify the Cardholder’s entitlement to the original BIC Pay Card and any unused BIC Pay balance associated with it (including but not limited to any top-up receipts, the relevant card number, transaction details, personal identification documents and contact details); and
(b) BIC may refuse to replace a BIC Pay Card or transfer any unused BIC Pay balance where BIC is: (i) unable to verify the Cardholder’s entitlement to the original BIC Pay Card or BIC Pay balance; or (ii) required to do so under applicable law.
8.3 Any transfer of unused BIC Pay balance pursuant to clause 8.2 (Lost, Stolen or Damaged BIC Pay Cards) shall be limited to the verified unused BIC Pay Balance recorded in the BIC Pay system at the time of transfer.
8.4 Before issuing a replacement BIC Pay Card, BIC may cancel or disable the original BIC Pay Card.
8.5 A non-refundable replacement fee of RM10 applies to each replacement BIC Pay Card.
8.6 Subject to applicable law, BIC will not be responsible for any transaction made using a lost or stolen BIC Pay Card before the loss or theft is reported to BIC and BIC has had a reasonable opportunity to identify and cancel the relevant BIC Pay Card.
9. Refund of Unused BIC Pay Balance
9.1 Subject to these Terms and Conditions, a Cardholder may request a refund of any verified unused BIC Pay balance associated with their BIC Pay Card:
(a) during the Validity Period, on-site at a designated BIC Pay Station; or
(b) after the Expiry Time, by emailing the BIC Pay Team at bic.pay@bic.com.bh and providing the following information, at a minimum: (i) full name; (ii) email address (iii) mobile number, (iv) BIC Pay Card unique number and PIN; and (v) the details of the bank account to which the refund is to be made, including the bank name, account holder name, account number and where applicable, the IBAN number, SWIFT Code bank address and any other banking information reasonably required to process the refund,
for the avoidance of doubt, no on-site refunds will be accepted after the Expiry Time.
9.2 Refunds requested pursuant to:
(a) clause 9.1(a) (Refund of Unused BIC Pay Balance) will be made in RM in cash; or
(b) clause 9.1(b) (Refund of Unused BIC Pay Balance) will be made in RM by bank transfer to the bank account nominated by the Cardholder.
9.3 BIC may require the Cardholder to provide such information and evidence as BIC considers necessary to verify the Cardholder’s entitlement to the relevant BIC Pay Card and any unused BIC Pay balance. BIC may refuse a refund where BIC is:
(a) unable to verify the Cardholder’s entitlement to the relevant BIC Pay Card or BIC Pay balance; or
(b) required to do so under applicable law.
9.4 Any refund of unused BIC Pay balance approved pursuant to this clause 9 (Refund of Unused BIC Pay Balance) shall be limited to the verified unused BIC Pay Balance recorded in the BIC Pay system at the time of refund.
9.5 For the avoidance of doubt, no interest will accrue or be payable in respect of any unused BIC Pay balance.
9.6 Any unused BIC Pay balance that remains unclaimed will be dealt with by BIC in accordance with applicable law.
10. Data Protection
10.1 BIC may collect, process, use and retain personal data relating to any person (including any Cardholder) who obtains, tops up or uses a BIC Pay Card to the extent required:
(a) in connection with the operation, administration and security of BIC Pay, including for the purposes of issuing and replacing BIC Pay Cards, processing transactions, transfers and refunds, verifying entitlement to BIC Pay balances, fraud prevention and investigation and addressing complaints and disputes; and
(b) to comply with applicable law and regulation.
10.2 Each person who provides personal data in connection with BIC Pay acknowledges and agrees that BIC may disclose or otherwise make such personal data available to:
(a) Festipay, to the extent required for Festipay to provide the technology supporting BIC Pay and to process BIC Pay Card, BIC Pay balance and transaction data for the purposes of operating the BIC Pay system;
(b) BIC’s affiliates and its and their respective directors, officers, employees, service providers, contractors, subcontractors and professional advisors (including but not limited to legal counsel) to the extent necessary in connection with the purposes set out in clause 10.1 (Data Protection); and
(c) any court, arbitral tribunal or judicial, governmental, regulatory or supervisory authority, where required or permitted by applicable law.
10.3 Any collection, processing, use, retention and disclosure of personal data by or on behalf of BIC will be undertaken in accordance with applicable law.
11. Disclaimer of Warranties
11.1 Subject to applicable law, BIC Pay and each BIC Pay Card are made available to Cardholders on an “as-is” basis.
11.2 To the fullest extent permitted by applicable law, BIC excludes all representations, warranties and guarantees, whether express or implied, in relation to BIC Pay and any BIC Pay Card. In particular, BIC does not represent, warrant or guarantee that:
(a) BIC Pay, any BIC Pay Card or any related system will be available, uninterrupted, reliable, secure or error-free;
(b) any BIC Pay balance displayed or communicated to the Cardholder at any particular time will reflect all transactions (including those that have not yet been processed, recorded or synchronised within the BIC Pay system);
(c) any transaction can be voided, cancelled, or reversed through the BIC Pay system; or
(d) any vendor operating within the Venue (including any Participating Merchant) will accept BIC Pay as a form of payment in respect of any particular transaction.
11.3 Nothing in this clause 11 (Disclaimer of Warranties) excludes or limits any right, remedy, warranty or guarantee that cannot lawfully be excluded or limited under applicable law.
12. Limitation of Liability
12.1 To the fullest extent permitted under applicable law, in no event shall:
(a) BIC be liable under or in connection with these Terms and Conditions or BIC Pay to any person (including any Cardholder) who obtains, tops up or uses a BIC Pay Card for any special, indirect, incidental, exemplary, punitive or consequential damages whatsoever;
(b) BIC be liable for any loss arising out of or in connection with: (i) any act or omission of a Participating Merchant or other third party outside BIC’s control; (ii) the goods or services supplied by a Participating Merchant; or (iii) the loss, theft, damage or unauthorised use of a BIC Pay Card, except to the extent expressly provided otherwise in these Terms and Conditions; and
(c) BIC’s aggregate liability arising out of or in connection with any BIC Pay Card exceed RM500 in respect of such BIC Pay Card.
12.2 Nothing in this clause 12 (Limitation of Liability) excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
13. Complaints
13.1 Any questions or complaints relating to BIC Pay may be raised with the BIC Pay Team:
(a) at any BIC Pay Station during the Validity Period;
(b) by telephone at +973 1745 0000; or
(c) by email at bic.pay@bic.com.bh.
13.2 BIC will review and respond to questions and complaints relating to BIC Pay and may consult or obtain information from Festipay, any Participating Merchant, payment service provider or other relevant third party for the purposes of investigating a complaint or responding to a question.
13.3 A person making a complaint must provide such information and evidence as BIC may require to investigate the complaint, including but not limited to the relevant BIC Pay Card, top-up receipt and transaction details.
14. System Availability, Security and Misuse
14.1 BIC may suspend, restrict or cancel any BIC Pay Card or transaction where BIC considers it necessary for security, fraud prevention, technical, operational or legal reasons or where BIC suspects fraud, misuse or unauthorised use.
14.2 No person may tamper with, alter, duplicate, interfere with, misuse or attempt to gain unauthorised access to any BIC Pay Card or the BIC Pay system.
15. Changes to these Terms and Conditions
15.1 BIC may amend these Terms and Conditions from time to time where reasonably required for legal, regulatory, security, technical or operational reasons.
15.2 To the extent practicable, BIC will notify Cardholders of any material amendment through such means as BIC considers appropriate, including at BIC Pay Stations or through official Event channels.
15.3 Any amendment will take effect at the time specified by BIC in the relevant notification or, where notification is not practicable, at the time the amendment is implemented by BIC.
16. Severability
16.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, unenforceable or illegal, it shall be deemed deleted, but such deletion shall not affect the validity, enforceability and legality of the remaining provisions of these Terms and Conditions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
17.2 The courts of Malaysia shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with these Terms and Conditions or the use of BIC Pay.
